Last updated November 2026
Where we ship
All orders ship from Melbourne to any Australian address, including PO Boxes and parcel lockers. International shipping is coming soon.
Costs and delivery times
- Standard (Australia Post): $9.95, 3-7 business days
- Free standard shipping on orders of $100.00 or more
- Express (Australia Post): $14.95, 1-3 business days
Delivery times are estimates from dispatch and can be longer for regional and remote areas or during peak periods.
Dispatch
Orders are dispatched from Melbourne within 1-2 business days (Monday to Friday, excluding public holidays).
Tracking
As soon as your order ships we email you a tracking number so you can follow it to your door.
Lost or damaged parcels
If your parcel is lost or arrives damaged, email hello@purekashmir.com.au with your order number (and photos if damaged) and we will arrange a replacement or refund.
Address errors
Please check your shipping address carefully at checkout. If you spot a mistake, contact us straight away. Once a parcel has shipped we may not be able to change it.