Last updated November 2026
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty, or is not what you ordered, email hello@purekashmir.com.au within 14 days of delivery with your order number and photos. We will offer a replacement or full refund, including shipping.
Change of mind
Because saffron and shilajit are consumable products, we cannot accept change-of-mind returns on opened items for hygiene and safety reasons.
Unopened items in their original sealed packaging may be returned within 30 days of delivery for a refund of the product price. Return shipping is at your cost.
How refunds are paid
Approved refunds are made to your original payment method, usually within 5-10 business days depending on your bank.